Shipping & Returns

Delivery

For orders less than £20.00 carriage is just £3.95, and for order from £20.00 to £40.00 carriage is £4.95. For orders over £40 we will contact you to inform you of the cost and only subject to your approval despatch the order.
We aim to despatch all orders within 48 hours of receipt of order, with delivery within 3 to 5 working days from receipt of order.
Depending on the weight, size and value of your order, deliveries are either via Royal Mail First Class or Courier 48 Hour service.
Our warehouse is open Monday to Friday and only despatches on these days.
We also offer a guaranteed next day delivery for orders received before 2pm.
Guaranteed next day delivery is £6.95.
Deliveries to Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man and Isles of Scilly are calculated on the weight of the package.
We can ship to most overseas destinations. Carriage charges are based on weight of the package and we will notify you when the order is confirmed by us of the cost and then only on receipt of your agreement will we despatch the goods.
Customers can also collect from Tana Mana premises free of charge. Once you have placed your order, we will call to arrange a suitable time.
Your credit / debit card will only be charged once the goods have been despatched. The invoice address must match that of your card statement address and a home telephone number is required. Cheques will be banked on receipt for security reasons.
Very rarely, an item may be temporarily out of stock. We will inform you if this is the case as soon we have received your order and advise you of a delivery date, which, in most cases, will be no more than 5 days.
Please inform us if you have a 'must deliver by' date.
Returns

If for any reason you are not delighted with your goods and would like to return them, please telephone us quoting your receipt number within 7 working days from the day after you receive your order.
Items must be returned in their original condition and with the original packaging. We cannot refund or exchange goods that have been used, washed or damaged or any personalised items. Please note: if the goods are not in a resalable condition, we will not be able to offer you a refund. The goods will be returned back to you, and you will have to incur the cost of the return postage
Please obtain proof of posting when returning goods, as claims for lost returns parcels without proof of posting will not be accepted. We are unable to refund the cost of postage, with the exception of faulty goods. We try to process returns as quickly as possible however please allow upto 28 days.